Convergys hiring Customer Care Officers- Salary 20,000 per month

Convergys hiring Customer Care Officers- Salary 20,000 per month

 

Job Role:  Customer Care Officer

Qualification: Graduate/ Under Graduate in any stream

Salary Offered:  16000 to 20000 per month

Experience::  Up to 3 years

Skills:  Strong written and verbal skills- Communication

Job responsibility:  Quickly and effectively identify and solve customer problems

How to Apply::

Step1:  Click Here to Submit Your Resume

 

Step 2:  Click Here to Apply

http://www.shine.com/jobs/customer-care-officer/convergys-india-services-pvt-ltd/1046179/

-link to see Job details

 

Customer Care Officer

by

Convergys India Services Pvt Ltd.

Posted on 15-Jul-2013

• Location(s) Pune
• Experience<1 to 3 Yrs

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Job Description

Functional AreaCustomer Service (International), Customer Service (Domestic)

IndustryBPO / Call Center

CCO/Senior CCO for a top Healthcare client in USA: Convergys Pune

Hiring Graduates / Undergraduates (Fresher / Experienced) with excellent 

English communication skills for a U.S. based healthcare client.

Job Role: 

• Provide best-in-class customer service and resolution to customer queries.
• Talk to customers in the US.
• Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Mentor other team members and provide coaching and training.

Candidate Profile

• Excellent verbal and written communication skills.
• Quickly and effectively identifies and solves customer requests and problems.

Salary ranges from Rs. 16,000 - 20,000 per month plus incentives. 

Fixed shift and Fixed Weekends Off (Sat / Sun)!

Please call the following numbers to continue the application process.

• Reena – 9873425239

Get the best start to your career with world-class communication training, 

coachingand support. Convergys has the best in industry transport facility and

 all employees get home-pick & home-drop facility. For excellent career-growth 

opportunities & best-in-industry salary package, join Convergys today!