CGI Off-campus for BE/BTECH/ BCA/ MCA/ BSC/ ME/ MTECH Graduates

CGI Off-campus for BE/BTECH/ BCA/ MCA/ BSC/ ME/ MTECH Graduates

 

Salary Offered: 2,40,000 pa

Year of Passing: 2012/2013

Job Role: Technial Support Engineer

Qualification: BE/ BTECH/ BCA/ MCA/ BSC/ ME/ MTECH Graduates

Skills: Basic knowledge of Operating systems, MS Office, communication skills

Job Type: Regular Full Time

Job Responsibility: Log calls, ensuring that called are reassigned and more

Locations : Bangalore, Chennai

http://www.elitmus.com/jobs/31561-cgi-technical-support-bangalore-chennai  - link to see

Click Here to Apply

 

Job Details

Company:

CGI

Position:

Technical Support

Job location:

Bangalore, Chennai Note: Locations are subject to change.

Event date:

06 Jul 2013

Last date

03 Jul 2013

Salary Offered:

Rs.240000/-

Experience Required:

Fresher

Additional Details:

CGI Group Inc. is a Canadian multinational information technology (IT) consulting, systems integration, outsourcing and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau and Jean Brassard. In August 2012, CGI acquired the British IT services company Logica for $2.8 billion, making it the sixth-largest IT services provider in the world. CGI employs approximately 71,000 professionals in over 400 offices across 40 countries.



Eligibility:

- 2012/13 batch BSc/BE/BTech/ME/MTech (All branches)/ BCA/MCA
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office


Event Location: Bangalore and Chennai


Job Description:

- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.


Service Agreement:

Candidates willing to commit for atleast a 24 months tenure need to apply.

Company url:

www.cgi.com