HP Recruitment of Technical Support Representatives- Freshers/Exp

HP Recruitment of Technical Support Representatives- Freshers/Exp

 

Job Role:  Technical Support Representative

Qualification:  Graduate/ Post Graduate in any stream

Skills:  Very strong communication skills,  computer proficiency,  MS Office, basic programming,  problem solving , data entry, call routing and others

Job Location: Bangalore

Job Type: Regular Full Time- Services

Experience: 0 to 3 years

HP Technical Support Representative salary: Best in the industry

Job Responsibility:  Resolving OS/ Hardware problems,  E2E support, network issues

Click here to Apply

 

https://hp.taleo.net/careersection/2/jobdetail.ftl?job=1128100   - link to see Job Details

 

 

Job Description 

Technical Solutions Rep II-1128100 Description   HP is seeking to identify highly motivated and qualified individuals for various future opportunities as Technical Solutions Representative.   In anticipation of these opportunities becoming available, completing a profile will allow us to evaluate your qualifications and interests and will allow us to stay connected.   Scope:                        Technical Support Representative is responsible for providing technical support to HP customers. The work location will be GRTP (Whitefield) or Surya Park (E C) which can change depending upon the business requirements. She/he will be required to work in shifts and can be aligned to any of these geographies:   1.    AME (America) 2.    UK&I (United Kingdom & Ireland) 3.    RSA (Republic of South Africa) 4.    INDIA 5.    SEA/SPR (Malaysia, Philippines, Singapore, Australia, New Zealand).   Skills & Knowledge:                            Technical Support Representative should be well versed with operating systems and Hardware Components. He /She should upgrade technical skills with changing technology and should acquire technical certifications as per the business & career development.     Key Responsibilities:   Ø  Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues. Ø  Expected to follow the Work Instructions as per geography to meet operational metrics. Ø  Expected to provide E2E support to customers for better customer experience. Qualifications   Education and Experience Required:   Graduate with 0-3 years of general experience, or equivalent combination of experience.   Knowledge and Skills: Superior skills in both written and verbal communication. Experience in customer facing role either remote or face to face. Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming. Problem solving skills. Accuracy in data entry. Excellent fluency in language to be supported. Experience in a phone based remote role, e-support or e-chat. Familiarity with computer technology. Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems Understands internal processes and tools Knowledge of Knowledge Management Systems and appropriate documentation to the system   Job  - Services Primary Location  - India-Karnataka-Bangalore Schedule  - Full-time Job Type  - Graduate Job Shift  - Night Job Travel  - No