Tata Communications hiring L1 Helpdesk Engineers

Tata Communications hiring L1 Helpdesk Engineers

 

Job Role:  L1 Helpdesk Engineer Telepresence

Qualification: Diploma/ Graduation in Electronics/ Telecommunications/ Computers/IT

Experience: Fresh Graduates

Job Location: Pune

Skills:  Strong networking knowledge, CCVR, CCNA Certification preferred

Job Type: Regular Full Time

Job Responsibility: Opening/Closing tickets, isolating faults, customer support and technical support

Click here to Apply

 

  https://performancemanager4.successfactors.com/career?company=TATAComm&career_job_req_id=21185&career_ns=job_listing  - link to see Job details 

Career Opportunities: Telepresence L1 Helpdesk Engineer (21185)

Req ID 21185 - Posted 13/03/2013 - India - Pune - Service Assurance

Job Description Print Preview

 

Position Summary

 

Key Objective / Purpose of Job:

 

L1 Engineer Telepresence Helpdesk  ……….

 

Major Activities:

• Opening and closing trouble tickets

• quickly isolate faults within the network and perform basic trouble shooting

• Logging in the audio/video device 

• basic understanding of IP troubleshooting and reachability test

• Customer PIN generation/reset related to video conference

• Answer customer queries/trouble/status calls and communicate status

• Inbound calls/emails responding to all customers requests & Generation of Trouble Tickets

• Responding to customer queries and providing basic support for video conference call establishment

• Support Telepresence / Video Conferencing sessions, scheduling, launch, and live desk assistance 

• Identify, manage and resolve all incidents; escalate to other teams, keep ownership 

• Prompt escalation of issues to Level 2

• Maintain history of problems and solutions 

• Support to customer on specific products, softwares, hardware at customer end used for telepresence

• Support customers / product team for testing new products

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Essential Qualifications:

• Diploma or college degree in Electronics/Telecommunication/ IT

• Knowedge of CCVP Topics / CRM / NMS will be an Added Advantage

• CCNA certification will be added advantage

 

Requisite Skills:

• Should have good writer/verbal communication skills & able to communicate with users in different geographies

• Basic of Voice & Video networks.

• Knowledge of ethernet and IP networks

• Knowledge of telepresence environment    

• Basic knowledge of VoIP and soft client troubleshooting

• Proficient with Microsoft Office Suite

• Knowledge of  Telepresence (Cisco, Tandberg), Voice and Video (SIP, MGCP, CUCM), IP networks, MPLS, QoS 

 

 

 

Technical

• Basic understanding of audio/video conferencing environment and high level knowledge of telecom standards & protocols such as H.323/H.320, IETF SIP

• Basic understanding of audio/video standards & protocols such as H.264, H.263, H.263+, H.261, AAC-LD, HWA-LD, G.722, G.711 and G.728

 

Functional

• Effective English Communication Skills - Written & Verbal

• Strong customer focus 

• Willingness to work in Pune & in 24 x 7 shifts

 

Behavioral

• Quick learner

• Should prove as efficient team member

 

Work Experience

 

• 1-3 years