Monday, August 26, 2013

Convergys Hiring Any Graduate Freshers/Exp for Technical Support

Convergys Hiring Any Graduate Freshers/Exp for Technical Support

 

Job Role:  Technical Support Officer

Qualification: Any Graduate Fresher/Experienced/ Undergraduates with 1 to 2 years of experience

Job Type:  regular Full Time

Skills: Very strong communication skills , basic computer operations, listening and responding skills,

Job Type:  Regular Full Time

Job Locations:  Multiple

Job responsibility:  Troubleshooting customer issues, updating customer files and more

Click here to Apply

 http://www.convergysindia.in/careers/

-link to see careers  .

 

Current Openings

Team Leader, Operations

Location: Bangalore

Senior Techincal Support Officer

Location: Bangalore, Gurgaon, Thane, Pune

Technical Support Officer  

Location: Bangalore, Gurgaon, Thane, Pune
Job Description
  • Provide best-in-class customer service and resolution to customer queries
    • Verticals: Telecommunication and Financial Services
    • Geos: North America (US), Australia and UK
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
 
Candidate Profile
  • Education and Experience
    • College Graduates (any stream) – Fresher or Experienced
    • Undergraduates with minimum 1 year of experience in an international call center
  • Should have excellent communication and English speaking skills
  • Knowledge of basic computer operations.
  • Ability to learn.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
  • Should not be pursuing any regular course/educational program which may conflict with the work timings

Senior Customer Service Officer

Location: Bangalore, Gurgaon, Thane, Pune

Customer Service Officer

Location: Bangalore, Gurgaon, Thane, Pune
 

Apply Now

 
Name:
Email Id:
Phone:
Education:
Location:
Do you have any BPO experience?. Yes No
Please provide the company details:
Why you want to build your career with Convergys?
How did you find us?
I accept that I am willing to work in 24x7 (rotational shift) working environment.
I agree to submit verified documents for my application, failing which my application will be considered invalid.
   

 

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